Job description

JB Cocoa is looking for SAP SD Support to act as Super User and Process Subject Matter Expert to support end users on how-to queries, troubleshoot business process/workflow related issues, measure the adoption rate of SAP usage and conduct refresher training to re-educate users to enhance the usage of SAP


  • To support and troubleshoot 1st line issues and master data request reported by end users.  Supported module focus on SD and integration with related modules like MM, FI and TM.  If candidate has both SD and MM experience will be an added advantage.  If issues can’t be resolved at 1st line level, act as the PIC to route to 2nd line support by outsourced vendor and follow up until issue closure
  • Be the PIC to assess any new Change Request raised by business and has the capability to challenge unnecessary change request to modify the system features, encourage and impose usage of SAP standard features as first priority.
  • Work with SAP vendor to develop test storyboard with business scenarios and participate in User Acceptance Test for new Change Request to confirm that IT solution meets the business requirements.
  • Build knowledge base for SAP support including create SAP tips and tricks to guide end user and also create documentation for IT support guide.
  • Gather input on SAP function that need further improvement or smoothen the processing flow through continuous improvement.
  • To adequately assist the Group Project and IT Manager on transforming the organisation ways of working through implementation of SAP S4/HANA project for all companies under JB Cocoa Group. The project will be divided into multiple phases implemented as per the planned ERP Roadmap across multiple years.
  • To perform additional ad-hoc work as and when assigned

Note: Currently SAP S4/HANA has been implemented for all 13 entities within JB Cocoa group.  The subsequent phase of implementation is planned in the pipeline depending on the new construction of the manufacturing plant in Ivory Coast, estimated in Q4 2022.


  • Solid understanding of business processes of Sales and Distribution including Sales Orders, Pricing, Billing, Credit Management, Logistics Execution, Stock Transfer Order
  • Knowledge on SAP SD module integration with other modules i.e. MM and FI.
  • Well versed SAP SD Master Record (Customer Master, Material Master, Purchasing Info Records).
  • At least a minimum of 5 years of work experience in support or functional role.
  • Undergone full cycle implementation experience is an added value.
  • Cross functional knowledge on Order to cash, Plan to Produce or Purchase to pay is an advantage
  • Certified SAP Professional and working experience in S4/HANA environment is desirable but not mandatory.
  • Bachelor Degree in Information Technology or Bachelor Degree in Engineering or any related discipline
  • Proficiency in English is MUST
  • Applicants must be willing to work in PTP, Gelang Patah.

* Salary Depend on qualification, ability and experience.

* Shortlisted candidate is advised to download, fill up and send us the application form through application form on career page for speedier processing purpose.

Department: IT
Project Location(s): JB Cocoa Sdn Bhd
Education: Bachelor Degree in Information Technology or Bachelor Degree in Engineering or any related discipline

Interest candidates are encouraged to write-in or email their resume to the address below

The Human Resources Department
JB Cocoa Sdn Bhd
Lot CP1, Jalan Tanjung A/6,
Pelabuhan Tanjung Pelepas,
81650 Gelang Patah, Johor.