JB Cocoa is a fast-growing company with exciting opportunities for growth.

Are you driven and passionate about making impact? Do you, like many of us here at JB Cocoa, enjoy shaping the world of cocoa through the work that you do? If that’s you, we invite you to look no further and reach out.

At JB Cocoa, we are committed to creating a supportive and enabling environment for growth and sustainability.

To reach out and explore growing with the JB Cocoa team, please email us at: hr@jbcocoa.com

Job description

We are looking for an IT Support Executive to maintain the computer networks of our organisation and provide technical support when needed. He/She will monitor and maintain the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

Roles and Responsibilities:

• L1 and L2 support and maintain the maintenance of ICT infrastructure (networking), Computer Hardware, Server, Security, Backup system and CCTV.
• L1 and L2 support IT general software application such as MS Office Suite, MS Windows, basic Network Setup, Antivirus, Remote Support, LAN, WAN, Active Directory, printers etc.
• Resolve and monitor all IT system issues within minimal response time and minimal interruption to daily work processes.
• Support in M365, SharePoint & OneDrive.
• Support on daily IT operation.
• Complete all task assigned in IT Helpdesk System.
• Update all IT related documentation on timely manner.
• Assist any other IT related duty or assignment as and when directed or assigned by superior or HOD from time to time.
• Assist department to achieve yearly goals and objectives.

Job Requirements:

• Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information Technology/Computer Science/Data & Telecommunication
• 2-4 years experiences in related field.
• Experienced in Developing Net, C#, JavaScript, ASP.Net, Android based application development (APK) is preferred.
• Having knowledge for API, JSON, Microsoft SQL Server Database with database related query creation.
• Experienced in Microsoft Windows, Windows Server, Printers, LAN, WIFI, M365 and SharePoint.
• Good in trouble shooting and problem-solving skills.
• Excellent observation, creative and communication skills.
• Ability to work independently & possess initiative.