JB Cocoa is a fast-growing company with exciting opportunities for growth.

Are you driven and passionate about making impact? Do you, like many of us here at JB Cocoa, enjoy shaping the world of cocoa through the work that you do? If that’s you, we invite you to look no further and reach out.

At JB Cocoa, we are committed to creating a supportive and enabling environment for growth and sustainability.

To reach out and explore growing with the JB Cocoa team, please email us at:

Job description

We are looking for a Regional Customer Service & Logistic (CS&L) Manager. With manufacturing as a core business, the Regional Customer Service and Logistics role is strategic for the company’s transformation. The talent will be a leader to drive for JB Cocoa’s post-sales experience and drive for improvement. The incumbent is expected to drive the optimization of end-to-end Supply Chain till goods are received by our customers. He/She will demonstrate a strong business sense and awareness of the challenges in supply chain management across countries.

Roles and Responsibilities:

  • Develop and Implement logistic plans, budgets and procedures to maximize compliance with customer needs within budget constraints.
  • Prepare and monitor budgets according to plan and ensure maximum utilization of logistic resources
  • Manage customs bonding procedure & other relevant compliance requirement.
  • Maintain the highest standard of customer service by immediately attending and resolving the customer issues on our product delivery.
  • Provide the analysis on the transit time for both inbound and outbound logistic and seeking for improvement.

Job Requirements:

  • Masters or Bachelor degree in Business, Management, Operations, Engineering, Supply chain management, logistics or similar relevant field.
  • Minimum 10 years’ experience in the field of supply chain management, transportation, planning, logistic operation or other logistics related function.
  • Excellent knowledge of logistics program management including previous experience working with supply chain and a thorough understanding of best practice.
  • Experienced as a People Manager supervising a team. Demonstrated leadership ability to be manage teams and to interact across geographies and organizational levels
  • Project leadership experience is a plus, able to manage multiple projects
  • Hands on experience with MRP/ ERP systems ie SAP
  • Effective negotiation and interpersonal skills
  • 10% travel will be required.

* Shortlisted candidate is advised to download, fill up and send us the application form through application form on career page for speedier processing purpose.

Department: Supply Chain
Project Location(s): JB Cocoa Sdn Bhd
Education: Master/ Bachelor Degree Business, Management, Operations, Engineering, Supply Chain Management, Logistics or similar relevant field

Interest candidates are encouraged to write-in or email their resume to the address below

The Human Resources Department
JB Cocoa Sdn Bhd
Lot CP1, Jalan Tanjung A/6,
Pelabuhan Tanjung Pelepas,
81650 Gelang Patah, Johor.